Frequently Asked Questions

Have a question? The following links can help you answer our most frequently asked questions about reusable bags, safety, and our order process. Don’t see your question? Contact us for help!

PRODUCT SAFETY AND SOCIAL RESPONSIBILITY

---

Do your factories support fair labor practices?

ART AND PRINTING QUESTIONS

---

What font choices are there for my text?

What are your artwork requirements?

Do you have stock images we can use?

Can I see a proof of my artwork?

ORDERING QUESTIONS

---

I’m ready to buy! How do I place an order?

Do you offer a guarantee?

What are your terms and conditions?

What are your payment terms?

What is your policy on over or under quantity ordered?

What is your turnaround time?

Do you provide rush service?

How is my order shipped? Will my bags arrive on time?

How do I cancel my order?